Digital Customer Success Specialist

Cremorne, VIC

Are you passionate about digital media, customer service, soft selling and supporting libraries and schools with world-class eBook, eAudiobook and ePress solutions? We are seeking a Digital Customer Success Specialist to join our dynamic team, helping to provide exceptional service, content expertise and technical support/solutions to our BorrowBox customers. If you thrive in a fast-paced environment, love problem-solving, and want to be part of an innovative company leading the digital revolution in library lending, we want to hear from you!

 

Skills & Qualifications:

  • Experience in customer service, client support, sales and or account management.
  • A passion for books, audiobooks, and digital content.
  • Strong technical aptitude and willingness to learn new digital systems
  • Exceptional written and verbal communication skills.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Experience using Microsoft Excel at an intermediate level.
  • Strong time management and problem-solving abilities.
  • Knowledge of Adobe Photoshop is a plus.
  • Experience in a tech business, bookselling or digital publishing is an advantage.

 

Why Join Us?

  • Be part of a team that is revolutionizing the way people access books and digital content.
  • Work in a fast-paced, innovative environment with opportunities for growth.
  • Collaborate with global publishing partners and library professionals.
  • Competitive salary and benefits package.
  • A dynamic, supportive workplace where your contributions make a real impact.

 

About Bolinda

Bolinda has revolutionised the way people access and consume books. As the world’s No.1 audiobook publisher and a leader in digital media, we combine a global reputation for excellence built over 30 years in audiobook publishing with our growing entrepreneurial digital business.

BorrowBox – Bolinda’s proprietary digital lending solution – distributes over one million eBooks and eAudiobooks to libraries via our award-winning app. With offices in Australia, the UK, and New Zealand, we continue to push boundaries and set new standards for innovation in digital content and library services.

Everything about Bolinda is cutting-edge, from our digital products and infrastructure to our business processes and training. We do things differently and pride ourselves on being one of the most innovative and progressive companies in Australia.

 

Interested?

If you think you’d be a great fit for this role, we’d love to hear from you! Please apply by sending your CV and a cover letter, letting us know why you stand out from the pack and what you can bring to Bolinda and this role. Applications without a cover letter will be discarded.

To apply via Seek click here.